CRM Operations Analyst (UP $5,000 / Immediate / MNC)
CRM Operations Analyst (UP $5,000 / Immediate / MNC)
- Work for an established MNC
- 2 years experience working in a CRM / loyalty marketing role
- Immediate opportunity/ Up to $5000
Hi, we're looking for a CRM Operations Analyst for a MNC global corporation.
This role is responsible for contributing to development and execution of CRM strategy for digital campaigns. With the direction of the Regional Marketing & the Regional CRM Lead, the candidate will define and implement CRM programs towards the aim of achieving KPIs. The candidate will work on several projects at a time across multiple markets in Asia Pacific and will be involved in all phases. The candidate should be data-driven and be able to utilize analytics to power their CRM strategy.
A successful candidate should be able to work cross-functionally with the Marketing team by providing data-driven advice on digital campaigns including paid media and email campaigns, as well as the UI/UX team by suggesting website improvements which may impact customer acquisition, engagement and retention.
The Opportunity
- Opportunity to work in a MNC Company
- Fun & Dynamic working environment
- Monday - Friday
- 5 days work week
- Office hours
Job Description
- Project Management
- Lead the Omni channel agenda for the SEA geography by delivering Omni CRM projects across the geo
- Ensure on-time and on-quality delivery in all the CRM projects launched in SEA
- CRM Program Management
- Own and deliver the program KPIs for all SEA markets
- Accountable for member revenue growth & customer lifetime value targets for SEA markets
- Interact with external agencies in other markets (as needed) for support in creation of digital assets
- Uses smart segmentation techniques to improve metrics of digital campaigns
- Hands-on creation of customer journeys and campaigns in a CRM tool
- Provide insights and recommendations to relevant stakeholders based on analytics
The Talent:
- Bachelor's or a Master's degree, preferably in Marketing
- 4-6 years of experience in agency/in-house environment
- At least two years' experience in running CRM operations.
- Extremely analytical with hands on data analysis experience
- Ability to multi-task and work effectively under high pressure while handling multiple projects. Ability to prioritize workload effectively.
- Strong writing/editing skills, excellent grammar, and accurate proofreading skills.
- Proficient in data analytics
- Digital/Ecommerce experience mandatory
- Proven teamwork skills, flexibility
- Ability to handle multiple projects and work efficiently under pressure individually and as part of a team
- Excellent verbal and written communication skills, interpersonal skills, and positive
Next Step
*Only shortlisted candidates will be contacted*
Elsent Ng
EA Licence Number: 91C2918
Personnel Registration Number: R1981163
Adecco is acting as an Employment Business in relation to this vacancy.
The Adecco Group is an Equal Opportunities Employer.
Reference number JN -082020-43538_161727242883826
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