CRM Operations Analyst (UP $5,000 / Immediate / MNC)

• Work for an established MNC
• 2 years experience working in a CRM / loyalty marketing role
• Immediate opportunity/ Up to $5000

Hi, we're looking for a CRM Operations Analyst for a MNC global corporation.

This role is responsible for contributing to development and execution of CRM strategy for digital campaigns. With the direction of the Regional Marketing & the Regional CRM Lead, the candidate will define and implement CRM programs towards the aim of achieving KPIs. The candidate will work on several projects at a time across multiple markets in Asia Pacific and will be involved in all phases. The candidate should be data-driven and be able to utilize analytics to power their CRM strategy.

A successful candidate should be able to work cross-functionally with the Marketing team by providing data-driven advice on digital campaigns including paid media and email campaigns, as well as the UI/UX team by suggesting website improvements which may impact customer acquisition, engagement and retention.

The Opportunity

• Opportunity to work in a MNC Company
• Fun & Dynamic working environment
• Monday - Friday
• 5 days work week
• Office hours

Job Description

• Project Management
• Lead the Omni channel agenda for the SEA geography by delivering Omni CRM projects across the geo
• Ensure on-time and on-quality delivery in all the CRM projects launched in SEA
• CRM Program Management
• Own and deliver the program KPIs for all SEA markets
• Accountable for member revenue growth & customer lifetime value targets for SEA markets
• Interact with external agencies in other markets (as needed) for support in creation of digital assets
• Uses smart segmentation techniques to improve metrics of digital campaigns
• Hands-on creation of customer journeys and campaigns in a CRM tool
• Provide insights and recommendations to relevant stakeholders based on analytics

The Talent:

• Bachelor's or a Master's degree, preferably in Marketing
• 4-6 years of experience in agency/in-house environment
• At least two years' experience in running CRM operations.
• Extremely analytical with hands on data analysis experience
• Ability to multi-task and work effectively under high pressure while handling multiple projects. Ability to prioritize workload effectively.
• Strong writing/editing skills, excellent grammar, and accurate proofreading skills.
• Proficient in data analytics
• Digital/Ecommerce experience mandatory
• Proven teamwork skills, flexibility
• Ability to handle multiple projects and work efficiently under pressure individually and as part of a team
• Excellent verbal and written communication skills, interpersonal skills, and positive

Next Step

*Only shortlisted candidates will be contacted*

Elsent Ng

EA Licence Number: 91C2918

Personnel Registration Number: R1981163

Adecco is acting as an Employment Business in relation to this vacancy.

The Adecco Group is an Equal Opportunities Employer.

Reference number JN -082020-43538_161727242883826