Senior Associate, Program Manager (LazGlobal)-Singapore

Lazada Group

Singapore

 3-6 years

Job Description

• Work with multiple stakeholders across functions in the organization to ensure smooth operation of several cross-border logistics solutions – including onboarding of cross-border sellers, monitoring of adoption rates, resolving any potential issues faced by sellers on a day to day basis and gathering feedback to improve the solutions.

• Analyse performance and assist in formulating strategies to grow the sales and volume of sellers using the cross-border logistics solutions. Ensure sellers with suitable assortments are onboarded and healthy inventory levels are maintained constantly. Work with cross-functional teams to develop and implement category campaigns to boost revenue

• Maintain and update the onboarding and training materials for sellers

• Monitor key NPS related metrics and alert the business on potential issues. Collaborate with Customer Care, Business Risk, Logistics teams to develop initiatives to improve overall NPS metrics

• Support the onboarding of cross-border sellers to LazMall.

Job Requirements

• Bachelor’s Degree in related fields

• 3 years of experience, preferable in eCommerce, project management role

• Strong in project management skillsets with proven track records, able to manage multiple priorities and tasks effectively and efficiently

• Strong writing and verbal communication skills, as well as collaborating with diverse internal teams and external partners

• Positive learning attitude with strong adaptation skills in a fast-paced environment

• Highly driven, proactive and able to work independently

• Proficient in English and Mandarin to facilitate communication between internal and external stakeholders.

Job Details

Industry:

Internet / E-commerce

Function:

IT

Roles:

Marketing Manager