DELIVERY MANAGER
DELIVERY MANAGER
SINGAPORE TELECOMMUNICATIONS LIMITED
- Job Category
- Information Technology
- Job level
- Manager
- Contract type
- Full Time
- Location
- Central
- Salary
- S$7000 - S$12000
Job Description
Key Responsibilities
Business Value & Relationship Management (approximately 5% of time focused)
- Leads their team to provide successful digital solution deployments and ensures proper business value while maintaining high customer/partner satisfaction
- Provides review, oversight and approval for Digital works which includes projects, incremental enhancements and fix and maintenance jobs.
- Leads their team to influence and manage customer expectations, based on pre-define requirements and information collected
- Be the single point of contact for business and other IT domains
Delivery & Resource Management (approximately 55% of time focused)
- Ensuring that works are delivered on time, meet business & technical requirements and are within the agreed budget
- Ensures customers’ expectations are managed and met
- Ensures team is adopting delivery management standards and monitor the progress of the delivery on a regular basis
- Anticipate, manage and resolve issues and act as the point of contact for the domain build-run team
People Management & Leadership (approximately 30% of time focused)
- Establishing and maintaining effective working relationships, breaking down barriers for the team and both planning at a higher level and getting into the detail to make things happen when needed
- Communicate Singtel’s vision and drive Singtel’s strategies & priorities based on Singtel’s core values
- Coach and develop direct reports
- Conduct 1-on-1 meetings and hold mid-year and full year performance reviews with direct reports if any
Vendor Management (approximately 10% of time focused)
- Support, coach and enable partners to drive delivery excellence through customer satisfaction activities and behaviours
- Managing different stakeholders at AD/Dir (Business and IT) level who often have different set of concerns
- Setting up of value streams working closely with business stakeholders/IT Practise head/Propoerty
- Ability to operate with different delivery models (Agile, waterfall, Spiral)
- Reacting to ad-hoc or unplanned business demands in this tight labour market for digital talents
- Maintaining build-run team productivity when there are turnovers or new members join the team
The ideal candidate should have:
- IT Degree or equivalent
- 8 years relevant
- Project Management
- Basic Accounting
- Software Development
- Man Management
- Vendor Management
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