DELIVERY MANAGER

SINGAPORE TELECOMMUNICATIONS LIMITED

• Job Category
• Information Technology
• Job level
• Manager
• Contract type
• Full Time
• Location
• Central
• Salary
• S$7000 - S$12000

Job Description

Key Responsibilities

Business Value & Relationship Management (approximately 5% of time focused)

• Leads their team to provide successful digital solution deployments and ensures proper business value while maintaining high customer/partner satisfaction
• Provides review, oversight and approval for Digital works which includes projects, incremental enhancements and fix and maintenance jobs.
• Leads their team to influence and manage customer expectations, based on pre-define requirements and information collected
• Be the single point of contact for business and other IT domains

Delivery & Resource Management (approximately 55% of time focused)

• Ensuring that works are delivered on time, meet business & technical requirements and are within the agreed budget
• Ensures customers’ expectations are managed and met
• Ensures team is adopting delivery management standards and monitor the progress of the delivery on a regular basis
• Anticipate, manage and resolve issues and act as the point of contact for the domain build-run team

People Management & Leadership (approximately 30% of time focused)

• Establishing and maintaining effective working relationships, breaking down barriers for the team and both planning at a higher level and getting into the detail to make things happen when needed
• Communicate Singtel’s vision and drive Singtel’s strategies & priorities based on Singtel’s core values
• Coach and develop direct reports
• Conduct 1-on-1 meetings and hold mid-year and full year performance reviews with direct reports if any

Vendor Management (approximately 10% of time focused)

• Support, coach and enable partners to drive delivery excellence through customer satisfaction activities and behaviours
• Managing different stakeholders at AD/Dir (Business and IT) level who often have different set of concerns
• Setting up of value streams working closely with business stakeholders/IT Practise head/Propoerty
• Ability to operate with different delivery models (Agile, waterfall, Spiral)
• Reacting to ad-hoc or unplanned business demands in this tight labour market for digital talents
• Maintaining build-run team productivity when there are turnovers or new members join the team

The ideal candidate should have:

• IT Degree or equivalent
• 8 years relevant
• Project Management
• Basic Accounting
• Software Development
• Man Management
• Vendor Management