Job Description

Job Scope:

• Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
• Receives and responds to customer problems, issues, and requests.
• Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
• Help other support team members to resolve urgent/outstanding issues.
• Act as a contact point between Helpdesk Operations and Other teams.
• Assist supervisor to provide report to the management

Job Qualifications:

• At least 1 year IT helpdesk experience in a call center environment
• Excellent customer service skills
• Able to work in shifts (including night shift and graveyard shifts)
• Working knowledge on usage of any call center telephony system
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
• Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) is a plus
• Contract: 12 months (renewable/convertible after performance review)
• Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays
• Day shift: 8am – 5pm
• Mid shift: 4pm – 1am
• Graveyard shift: 12mn – 9am
• Basic salary plus allowances
• Location: Serangoon North

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Additional Information

Career Level

Junior Executive

Qualification

Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

1 year

Job Type

Contract

Job Specializations

Services, Tech & Helpdesk Support