Service Desk (Shifting) | Contract | Upto $2.6k plus allowance
Job Description
Job Scope:
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
- Receives and responds to customer problems, issues, and requests.
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
- Help other support team members to resolve urgent/outstanding issues.
- Act as a contact point between Helpdesk Operations and Other teams.
- Assist supervisor to provide report to the management
Job Qualifications:
- At least 1 year IT helpdesk experience in a call center environment
- Excellent customer service skills
- Able to work in shifts (including night shift and graveyard shifts)
- Working knowledge on usage of any call center telephony system
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
- Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) is a plus
- Contract: 12 months (renewable/convertible after performance review)
- Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays
- Day shift: 8am – 5pm
- Mid shift: 4pm – 1am
- Graveyard shift: 12mn – 9am
- Basic salary plus allowances
- Location: Serangoon North
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Additional Information
Career Level
Junior Executive
Qualification
Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma
Years of Experience
1 year
Job Type
Contract
Job Specializations
Services, Tech & Helpdesk Support
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