Service Desk (Shifting) | Contract | Upto $2.6k plus allowance

Manpower Staffing Services (S) Pte Ltd

Singapore

Full time

Information Technology

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Apr 3

Job Description

Job Scope:

  • Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
  • Receives and responds to customer problems, issues, and requests.
  • Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
  • Help other support team members to resolve urgent/outstanding issues.
  • Act as a contact point between Helpdesk Operations and Other teams.
  • Assist supervisor to provide report to the management

Job Qualifications:

  • At least 1 year IT helpdesk experience in a call center environment
  • Excellent customer service skills
  • Able to work in shifts (including night shift and graveyard shifts)
  • Working knowledge on usage of any call center telephony system
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) is a plus
  • Contract: 12 months (renewable/convertible after performance review)
  • Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays
  • Day shift: 8am – 5pm
  • Mid shift: 4pm – 1am
  • Graveyard shift: 12mn – 9am
  • Basic salary plus allowances
  • Location: Serangoon North

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

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Additional Information

Career Level

Junior Executive

Qualification

Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

1 year

Job Type

Contract

Job Specializations

Services, Tech & Helpdesk Support


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