Program Delivery Manager

M1 Limited


Full time

Information Technology


Apr 3

Job Description

Reporting to the General Manager, Program Delivery, the Program Delivery Manager is a key enabler in enabling a range of projects and program streams to deliver the target objectives by deploying professional and proactive project management / scrum master capabilities

Key Responsibilities

  • Enable and implement deliverables within the program operational model in areas - business requirements discovery, solutioning, testing, retrospectives, improvements etc. including tools and templates and shared repositories of information for program & work stream team members
  • Work with program and work stream members to ensure that there are relevant and prioritised issues and targeted improvement initiatives to enable achievement of objectives
  • Develop and keep current program/work stream project plan, ensuring co-ordination of linked or dependant activities
  • Facilitate progress updates from core and extended program team members
  • Reach out to core & extended program team members to identify risks and issues and mitigation actions
  • Proactively work with extended team to ensure that required deliverables and timeframes are being met and actions taken to prevent or minimise risks to those deliverables
  • Provide analysis and recognise patterns in data to initiate improvements and solutions to existing and prescribed processes, products and systems.
  • Work across organisational boundaries to deliver shared accountabilities
  • Perform the role of a Scrum Master:
  • Mentor and coach team members in Agile Framework
  • Guide team to do Scrum activities (Sprint Planning, Daily Scrums, Sprint Review and Retrospective)
  • Implement processes, practices, and tools to allow for multiple paths of delivery e.g. create simplified, consistent, reusable, efficient and flexible methodologies
  • Help build a productive environment where team members ‘own’ the product and enjoy working on it
  • Resolve conflicts and remove impediments that occur
  • Inspire others to adopt the new processes and improvements based on sprint retrospectives

Key Requirements

  • Degree or equivalent in Computer Science, Information Systems, Information or Infocom Technology, Computer or Electronics Engineering or related discipline
  • 5-10 years relevant working experience
  • Scrum Master certification e.g. CSM / A-CSM / ICP-ACC Certification is an advantage 
  • Strong project management skills with firm grasp of system development life cycle (SDLC) and Agile methodologies and management capabilities
  • Experience in a Scrum Master role with excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
  • Working knowledge of JIRA and Confluence
  • Understanding of technical aspects of system integration in technology environment is an advantage
  • Strong analytical and (complex) problem solving skills
  • Experience in managing senior stakeholders
  • Ability to build strong relationships and influence across organisation boundaries
  • Ability to obtain or generate key data inputs or KPI’s for the projects and turn into actionable insights that has business relevance
  • Self-starter, pro-active and highly motivated quick learner
  • Good communication and interpersonal skills
  • Excellent leadership and team building skills

Additional Information

Career Level



Bachelor's Degree, Post Graduate Diploma, Professional Degree

Years of Experience

5 years

Job Type


Job Specializations

Computer/Information Technology, IT-Software

You must be logged in to apply to this job.