Job Description

Aims/objectives:

• Be part of IT Support Team to support end-user requests
• Provide first level support to end user via ticketing system
• Support ad-hoc projects related to IT assigned by IT manager from time to time

ROLES & RESPONSIBILITES

1. Intern will be involved in the support and enhancement of end-users.
2. Intern will be involved in IT Service Management Process
3. Maintaining, configuring, and installing on computer hardware and software
4. Maintenance of all software and IT related warranties and licenses used by the Company
5. Administration of servers (based on experience)
6. Troubleshooting hardware and software issues,
7. Register & setting up accounts and devices for new uses
8. Any other ad-hoc task assigned by Superior
9. Follow up with stakeholders on assigned tasks
10. Update project status if any

REQUIREMENTS

1. 1+ years of experience supporting Apple devices and software on macOS and iOS as well as Windows.
2. Basic Network Troubleshooting skills and knowledge of related network hardware.
3. Experience with managing enterprise cloud applications such as: Google Workspace, Atlassian (Jira), Jamf, Office 365 and Slack.
4. Excellent verbal and written communication skills.
5. You love helping people.
6. You’re as comfortable talking to people as you are sending messages on Slack.