customer service assistant in Singapore

job details

location

singapore

specialism

corporate & legal support

job type

permanent

working hours

Full-Time

salary

S$ 3,500 - S$ 4,200 per month

experience

2 years

reference number

91M0155118_1620468368

contact

carmen tan, randstad

job description

About the company

My client is a global medical device company and a leader in new product development and medical education in orthopedics. They are dedicated to delivering uncompromising quality to health care professionals and contribute positively to the millions of patients across the globe. If you are an innovative individual looking to make a positive difference in the world of medicine and communities around the world, apply now.

About the job

As a Customer Service Assistant, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support and act as the first point of contact with customers to ensure that their needs and inquiries are well attended to. Your job responsibilities would include processing orders with quality and efficiency from receipt of orders, check open order and backlog reports daily to ensure timely processing of customer orders, interpret information on sales promotions, discounts by entering updates in SAP system, collaborate closely with warehouse and delivery service for daily operations, answer queries from sales and customers on stock and shipment of orders, resolve customer satisfaction issues and product return billing and credit issues, manage and track the loaner set movement and ensure that billings are completed and mailed to customers in a timely manner.

About the manager/team

This position sits within the Customer Service Department and reports directly to the Operations Team Lead. You will be working closely with 1 to 2 other customer service assistants and liaise closely with the warehouse team to ensure the timely delivery of orders. Do note that this position may require you to be on standby after office hours and on weekends.

Skills and experience required

The incumbent should be tertiary educated and come with relevant experience in the logistic/ medical industry. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate effectively with stakeholders in a fast paced and diverse environment. The ideal candidate should also be meticulous, resourceful and an excellent team player, able to work well with stakeholders from various departments. Prior knowledge in SAP or ERP systems will be advantageous.

To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 65101333.

(EA: 94C3609/ R2196577 )

skills

SAP, CRM, Customer Service, Service Coordination

qualification

The incumbent should be tertiary educated and come with relevant experience in the logistic/ medical industry.

educational requirements

College/Pre-University