it service desk manager (end user computing, it helpdesk), asia in Singapore

job details

location

singapore

specialism

information technology

job type

permanent

working hours

Full-Time

reference number

91M0153856_1616814831

contact

hoon teck tan, randstad

job description

• Leadership role across APAC
• Extensive interaction with global IT HQ

About the company

Our Client is one of the most established end user within their industry. As part of their plan to invest in technology, they are now looking for a new IT Manager (Service Desk, ITSM and infrastructure), Asia to join their team.

About the job

Reporting directly to General Manager and remotely to the IT director based in HQ, your role involves:

• Leading the Service Desk/ End User Computing (EUC) team across APAC, ensuring IT operations/ service level agreement has been adhered to
• Establishing service level management practices to ensure that the level of service from internal and external service providers are defined and IT support function meets site requirements.
• Driving continuous improvement to improve service level agreement. This is achieved through measurement of service performance, and continual service review and improvement
• Managing IT Incident, Problem and change management processes across Asia
• Managing external vendors to ensure that SLA has been adhered to
• Partnering with the senior leadership team from various business units (Finance, supply chain, operations and etc) to drive IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation to increase revenue and productivity for internal business stakeholders and external customers.

Skills and experience required

As a successful applicant, you will have at least 5 years of leadership experience managing a team. At least 8 years of experience in Workplace collaboration and service desk Support. You will have proven track record in Servicenow/ ITSM/IT Service Manager, Incident Service Management, Problem, and change management. Candidates who have exposure to interaction with global IT HQ is required for this role.

Candidates with professional certification such as ITIL or equivalent will be of added advantage.

Whats on offer

This is an unique opportunity to lead a team with the opportunity to lead IT Digital transformation project within the company.

To apply online please use the 'apply' function

skills

Service Desk, Workplace, ITSM

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma