Service Desk (Shifting) | Contract | Upto $2.6k plus allowance

Manpower Staffing Services (S) Pte Ltd


Full time

Helpdesk Support


Apr 23

Service Desk (Shifting) | Contract | Upto $2.6k plus allowance

Job Scope:

  • Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
  • Receives and responds to customer problems, issues, and requests.
  • Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
  • Help other support team members to resolve urgent/outstanding issues.
  • Act as a contact point between Helpdesk Operations and Other teams.
  • Assist supervisor to provide report to the management

Job Qualifications:

  • At least 1 year IT helpdesk experience in a call center environment
  • Excellent customer service skills
  • Able to work in shifts (including night shift and graveyard shifts)
  • Working knowledge on usage of any call center telephony system
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) is a plus

Contract: 12 months (renewable/convertible after performance review)

Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays

  1. Day shift: 8am - 5pm
  2. Mid shift: 4pm - 1am
  3. Graveyard shift: 12mn - 9am

Basic salary plus allowances

Location: Serangoon North

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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