Service Desk (Shifting) | Contract | Upto $2.6k plus allowance

Job Scope:

• Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
• Receives and responds to customer problems, issues, and requests.
• Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
• Help other support team members to resolve urgent/outstanding issues.
• Act as a contact point between Helpdesk Operations and Other teams.
• Assist supervisor to provide report to the management

Job Qualifications:

• At least 1 year IT helpdesk experience in a call center environment
• Excellent customer service skills
• Able to work in shifts (including night shift and graveyard shifts)
• Working knowledge on usage of any call center telephony system
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
• Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) is a plus

Contract: 12 months (renewable/convertible after performance review)

Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays

1. Day shift: 8am - 5pm
2. Mid shift: 4pm - 1am
3. Graveyard shift: 12mn - 9am

Basic salary plus allowances

Location: Serangoon North

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160