Analyst, Client Service

BNY Mellon


Full time

Customer Service

Apr 24

Analyst, Client Service

  • Analyst, Client Service Works with external clients to resolve day-to-day issues including international wire transfer/trade business, KYC and AML but not limited and direct them to appropriate resources at BNY Mellon.
  • Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
  • Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base.
  • Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
  • Leverages a general understanding of broader BNY Mellon services and offerings.
  • Liaison with marketing and products people in identifying relationship issues and new business opportunities;
  • Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
  • Tracks information related to general client issues and needs to support business development efforts.
  • Participates in internal activities and initiatives designed to improve the client experience. Supports a selected number of client accounts of limited complexity.
  • Duty to provide client support to other countries that may be assigned on as needed basis


  • Bachelors degree or the equivalent combination of education and experience is required
  • 2-3 years banking experience, preferably within client services;
  • Knowledge of international payment and trade services will be an advantage;
  • Strong client orientation and teamwork spirit;
  • Proactive & keen work attitude;
  • Excellent interpersonal & communication skills;
  • Excellent analytical and problem solving skills;
  • Ability to learn new products and understand products/clients issues comprehensively;
  • Mandatory Thai and English language skill required for this role

BNY Mellon is an Equal Employment Opportunity Employer.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: Singapore-Singapore-Singapore

Job: Customer/Client Service

Internal Jobcode: 70106

Organization: Global Client Support-HR12364

Requisition Number: 2107446

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