Analyst, Client Service

• Analyst, Client Service Works with external clients to resolve day-to-day issues including international wire transfer/trade business, KYC and AML but not limited and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
• Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a general understanding of broader BNY Mellon services and offerings.
• Liaison with marketing and products people in identifying relationship issues and new business opportunities;
• Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
• Tracks information related to general client issues and needs to support business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience. Supports a selected number of client accounts of limited complexity.
• Duty to provide client support to other countries that may be assigned on as needed basis

Qualifications

• Bachelors degree or the equivalent combination of education and experience is required
• 2-3 years banking experience, preferably within client services;
• Knowledge of international payment and trade services will be an advantage;
• Strong client orientation and teamwork spirit;
• Proactive & keen work attitude;
• Excellent interpersonal & communication skills;
• Excellent analytical and problem solving skills;
• Ability to learn new products and understand products/clients issues comprehensively;
• Mandatory Thai and English language skill required for this role

BNY Mellon is an Equal Employment Opportunity Employer.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: Singapore-Singapore-Singapore

Job: Customer/Client Service

Internal Jobcode: 70106

Organization: Global Client Support-HR12364

Requisition Number: 2107446