Senior Manager, Customer Project Implementation Service Logistics



Full time

Logistics/Supply Chain


Apr 20

Senior Manager, Customer Project Implementation Service Logistics

DHL Supply Chain


About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.


Project Management

  • Lead the planning, support and execution of Service Logistics customer's migration strategy onto inhouse system for all new and existing customers; including managing the capacity planning and tools (migration factory) to maximize resource utilization for customer on-boarding
  • Drive customer engagements to align customer processes and requirements against DHL standards and propose solutions to be validated with customers
  • Manage the budget, scope and timelines for every single project
  • Negotiate project implementation costing and manage project implementation costs tracking and allocation of costs to business owners.
  • Provide regular updates on project implementation progress to senior management and sponsors to enable overall project progress monitoring.
  • Ensure timely and effective communication to relevant stakeholders

Business Process Optimization and Process Improvement

  • Support Business Development (BD) during the sales to delivery process by actively participating in the solution design phase 
  • Conduct fit-analysis on customer requirements against the OSM 
  • Facilitate solution design workshops to support the BD teams for new RFQ’s 
  • Help customer teams improve customer retention through deployment of best practices and innovations which improve service and EBIT 
  • Identify & drive innovations / new practices to stimulate growth 
  • Work with customer's teams to identify and deliver process improvement projects 
  • Ensure all functions (involved in selling, implementing and managing operations) follow and maintain standard practices 
  • Ensure consistent practices are defined and and aligned globally                          

Change Management

  • Ensure consistent practices are rolled out across the entire Service Logistics network (warehousing, transport, call centers) as part of the Best In Class (BIC) program 
  • Raise non standards and manage change request that may come up during the implementation life cycle


To be successful in this role, we are looking for the following experience and competencies: 

  • Solid experience in managing and delivering regional projects   
  • Excellent understanding of the principles of supply chain management   
  • Experience in large multi-country organizations and matrix management     
  • Customer oriented and has excellent stakeholder management skills
  • Excellent communication skills                                  
  • Strong project management skills and good financial knowledge
  • Ability to work under stress and with tight deadlines
  • Good problem solving skills
  • Demonstrated the ability to execute change management
  • Operations research skills such as scheduling and network modeling.
  • Good analytical skills and relate large quantities of data 
  • Ability to work close together with other functional disciplines
  • Ability to work independently as well as in a 
  • Willingness to travel
  • Degree in Supply Chain/Logistics Management or related discipline

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