customer service officer in Singapore

job details

location

singapore

specialism

corporate & legal support

job type

permanent

working hours

Full-Time

salary

S$ 2,500 - S$ 3,500 per month

reference number

91M0153689_1616228273

contact

carmen tan, randstad

job description

About the company

Founded in 2009, my client is a full-fledged fulfilment solution provider with a state of the art warehouse management system designed to help companies – both globally and regionally, reach their full online business potential in SouthEast Asia. As pioneers of the E-fulfillment market, they provide a seamless omni-channel experience, allowing sellers to increase their market entry and expand regionally with ease. If you are interested in being a part of a strong local team, driven to gain a better understanding of the diverse market and culture that is uniquely South East Asian, apply now !

About the job

As a Customer Service Officer, you will be required to carry out a wide range of business support and coordination activities. This includes handling and resolving clients’ inquiries, liaising with internal and external stakeholders on delivery related activities, initiating onboarding of new clients, filing of delivery orders and invoices, preparing of international deliveries, monitoring and attending to all live chats/inquiries on products, orders, and refunds & returns/exchanges across multiple eCommerce platforms to ensure that all customers’ queries and expectations are well managed as well as fulfilling general administrative duties and ad-hoc requests.

About the manager/team

You will be working in the operations department and report directly to the customer service team lead. You will be required to work a 5.5 day work week.

Skills and experience required

The incumbent should possess minimally an “O” Level Certification or Diploma with experience working in eCommerce, operations and/or customer service roles. To excel in this position, you should be resourceful, detail-oriented and able to work well both in a team as well as individually. Excellent interpersonal and written communication skills are required to establish good rapport with clients. The ideal candidate should be tech savvy and able to cope well with a fast paced working environment.

To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.

(EA: 94C3609/ R2196577 )

skills

sales support, sales coordinator, sales administrator, customer service

qualification

The incumbent should possess minimally an “O” Level Certification or Diploma with

experience working in eCommerce, operations and/or customer service roles.

educational requirements

Secondary School/High School