Senior Representative, HR Solutions, Workforce Administration

Edwards Lifesciences (Singapore) Pte Ltd


Full time

Human Resources


Apr 4

Senior Representative, HR Solutions, Workforce Administration

Edwards Lifesciences (Singapore) Pte Ltd


Job Highlights

Help improve lives around the world

Surround yourself with passionate people

Get the recognition you deserve at work

Job Description

Job Functions:

• Perform HR Solutions tasks with high complexity under limited to no direction. Act as first point-of-contact for all HR inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.

• Execute daily service operations by responding to complex service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.), identifying solutions, and providing HR-related information to employees and people leaders.

• Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress and providing continuous feedback to requestors on status of their inquiries.

• Lead, plan, and execute HR tasks and activities for their assigned function(s). Provide coaching and knowledge transfer to other team members.

• Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.

• Consolidate and communicate emerging issues/trends from the team’s interactions and provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.

• Engage in improving HR Knowledge Base and Case Management content for their assigned function, based on their user experience.

• Other incidental duties


• Diploma, Bachelor's Degree or Equivalent in Human Resources, Business Administration, or related field with 4 years of experience in Human Resources Administration or shared services environment required

• Experience with interacting and supporting all levels of management

• Experience managing HR system data

• Experience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)

• Experience with an ERP system (Workday preferred)

• Experience with Microsoft tools and applications required

• Full knowledge and understanding of Edwards policies and procedures

• Full knowledge and understanding of HR Solutions. Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset

• Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing

• Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries

• Ability to interact with all levels of employees to resolve difficult issues

• Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees

• Attention to detail and high work standards in support of accurate delivery

• General understanding of employment legislation and compliance for the relevant jurisdiction

• Excellent verbal and written communication skills

• Solid analytical and problem-solving skills required

We regret to inform that only shortlisted candidates will be contacted.

Additional Information

Career Level

Junior Executive


Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Years of Experience

4 years

Job Type


Job Specializations

Admin/Human Resources, Human Resources

Company Overview

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives.

We manufacture our products in several locations including the United States, Puerto Rico, the Dominican Republic, Costa Rica and Singapore. In 2005, Edwards Lifesciences established operations in Singapore. Today, we provide a safe and healthy workplace to over 2,000 employees in our expanding world-class facilities in Singapore.

Additional Company Information

Registration No.


Company Size

2001 - 5000 Employees


Healthcare / Medical

Benefits & Others

Dental, Education support, Miscellaneous allowance, Medical, Parking, Vision, Regular hours, Mondays - Fridays, Business (e.g. Shirts)

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