Service Line Specialist - Artificial Intelligence & Analytics


Kuala Lumpur, Malaysia Remote

Full time



Apr 2

Service Line Specialist, Artificial Intelligence & Analytics


in Kuala Lumpur, Malaysia

Permanent, Full time

Service Line Specialist, Artificial Intelligence & Analytics

Role: Service Line Specialist - Artificial Intelligence & Analytics

Geographical Coverage: Malaysia

Base Location: Malaysia

Summary of Role

Service Line Specialists (SLS) provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line's footprint and assisting the Client Partner to engage clients with service line opportunities. In this role, the SLS will focus in the one key area of Cognizant Digital Business is which Artificial Intelligence & Analytics (AI&A) . He or she will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities within AI&A service line. The position also requires working with and leveraging a top-notch client leadership team. The individual will be responsible for overseeing high quality delivery while developing strategies and tactics for further penetrating the account in addition to cross selling Cognizant's emerging services. The Service Line Specialist will support the Client Partner in achieving "trusted advisor" status and have a mix of strategic and tactical management experience.

Role Responsibilities

  • Market Leadership:
  • Creates sales strategies and plan for the Client Partners' review and for its incorporation into the broader client strategy and plan.
  • Provides subject matter expertise to proposal development and overall solution.
  • Relationship Management:
  • Executes and manages the account plan within function/specialism under the guidance of the Client Partner
  • Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
  • Client Relationship Management; engage with CXO, VP and Director level clients
  • Business Development:
  • Responds to and deliver on client requests; responds to RFP's
  • Identifies opportunities, makes proactive proposals to client in line with account strategy
  • Obtains the approvals to pursue opportunities
  • Leads pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
  • Secures revenue renewals related to their sales specialisms
  • Engages the relevant internal Cognizant teams and service lines team for developing solutions
  • End to end account management including account forecasting, budgeting and operations

  • Handles risks and issues related to the account, including delivery oversight
  • Creates and presents account QBR presentations and executive status reports

Skills & Experience

  • 10+ years of experience in a senior-level consulting client-facing role or account manager leadership role
  • Knowledgeable in Data and AI products in the market
  • Strong experience in direct interaction with customers in Malaysia market related to Data & AI programs
  • Ability to independently have conversation with point of view on Data & AI to CxO and Head of Digital and/or Data
  • Should have done Data & AI solutions in the past with the ability to size up deals
  • Should be knowledgeable in cross-industry use cases for AI
  • Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
  • Recent experience working for Global System Integrators, IT professional services or management consulting firms
  • Recent experience managing global service delivery model(s)
  • Excellent problem solving, business communication (written & oral), and client management skills are essential
  • Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line with agreed targets
  • Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer account per pre-agreed targets.
  • Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership, particularly with highly diverse teams
  • Ability to work collaboratively in a virtual and highly-matrixed environment
  • Bachelor's degree required OR equivalent combination of education, training, and experience

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