L2 Application Production Support (MNC Bank l 1 year contract)

  Location Singapore  Discipline Information & Communications Technology  Job Reference BBBH99546_1620793067  Salary S$6000 - S$9000 per month  

  Consultant Name Rupa Kankariya  Consultant Email [email protected]  Consultant Contact No. 65515317  EA License No. 02C3423  Consultant Registration No. R1441955  

Main responsibilities

• Provide L1 and L2 application production support to internal users for the banking operations
• Perform system operations and administration tasks, including checking and monitor multiple systems performances on a daily basis
• Ensure maximum uptime for multiple production systems
• Act as a bridge between End Users and IT and handle the minor requests/incidents
• Work closely with resolution team for major incidents in the framework of Incident and Problem management processes
• Work closely with internal users and external vendors to investigate and resolve production system issues
• Coordinate and communicate system enhancement/bug fix requirements to respective software engineering teams
• Work with different internal teams to maintain and upgrade the production systems
• Participate in the Projects design and communicate on the requirements for better observability and high performance of the Production systems

Qualifications and Profile

• Diploma or bachelor's degree in any related majors
• Must have at least 2-3 years of experience in application support role in a banking or financial industry
• Must have experience in providing L2 support
• Good knowledge of all phases of the system development and implementation life cycle (SDLC).
• Good understanding of Incident, Problem and Change Management processes

Technical Skills

• Hand on experience on UNIX, Shell scripting
• Hand on experience on RDBMS Oracle, SQL & PL/SQL
• Exposure on Docker EE, Kubernetes, Argo CD.
• Exposure in DevOps tools like Jenkins, Master Deploy etc.
• Exposure in Elastic search (KIBANA), Grafana
• Good to have exposure in data warehouse and business intelligence tool (Business Objects)
• Good to have exposure in Control-M and ETL tool

Interested candidates may send in their resume and cover letter directly to Rupa Kankariya (R1441955)