L2 Application Production Support (MNC Bank l 1 year contract)

Manpower Staffing Services (S) Pte Ltd


Full time

S$6-9k (monthly)

Information Technology


May 14

L2 Application Production Support (MNC Bank l 1 year contract)

  Location Singapore  Discipline Information & Communications Technology  Job Reference BBBH99546_1620793067  Salary S$6000 - S$9000 per month  

  Consultant Name Rupa Kankariya  Consultant Email [email protected]  Consultant Contact No. 65515317  EA License No. 02C3423  Consultant Registration No. R1441955  

Main responsibilities

  • Provide L1 and L2 application production support to internal users for the banking operations
  • Perform system operations and administration tasks, including checking and monitor multiple systems performances on a daily basis
  • Ensure maximum uptime for multiple production systems
  • Act as a bridge between End Users and IT and handle the minor requests/incidents
  • Work closely with resolution team for major incidents in the framework of Incident and Problem management processes
  • Work closely with internal users and external vendors to investigate and resolve production system issues
  • Coordinate and communicate system enhancement/bug fix requirements to respective software engineering teams
  • Work with different internal teams to maintain and upgrade the production systems
  • Participate in the Projects design and communicate on the requirements for better observability and high performance of the Production systems

Qualifications and Profile

  • Diploma or bachelor's degree in any related majors
  • Must have at least 2-3 years of experience in application support role in a banking or financial industry
  • Must have experience in providing L2 support
  • Good knowledge of all phases of the system development and implementation life cycle (SDLC).
  • Good understanding of Incident, Problem and Change Management processes

Technical Skills

  • Hand on experience on UNIX, Shell scripting
  • Hand on experience on RDBMS Oracle, SQL & PL/SQL
  • Exposure on Docker EE, Kubernetes, Argo CD.
  • Exposure in DevOps tools like Jenkins, Master Deploy etc.
  • Exposure in Elastic search (KIBANA), Grafana
  • Good to have exposure in data warehouse and business intelligence tool (Business Objects)
  • Good to have exposure in Control-M and ETL tool

Interested candidates may send in their resume and cover letter directly to Rupa Kankariya (R1441955)

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