[Cisco] Unified Communications Engineer

Manpower Staffing Services (S) Pte Ltd


Full time

Information Technology

May 14

[Cisco] Unified Communications Engineer

  Location Singapore  Discipline Information & Communications Technology  Job Reference BBBH99572_1620955835  Salary Negotiable  

  Consultant Name Jeffrey Koh Kok Ann  Consultant Email [email protected]  Consultant Contact No. 6232 8809  EA License No. 02C3423  Consultant Registration No. R1770345  

  • Nearest MRT: Labrador Park
  • Salary will commensurate with relevant work experience
  • Manage, own and co-ordinate technical resolution of incidents either remotely or onsite.

Job Scope:

  • Work with vendors, clients, carriers and technical staff on maintenance, optimization, and security of Cisco Unified Communications system
  • Ensuring overall technical capabilities, stability and performance. Provide direction recommendation, design and implementation for Cisco UC systems
  • Identify opportunities for expanding the use, feature and functionalities of the existing system
  • Stay updated with the industry trends, new product and services, security issues, and any other information related to the UC system
  • Develop and maintain user guides, technical guides, project plans and any other system related documentation for respective system
  • Support for 3rd party integration with the Cisco UC systems
  • Liaise with vendors to achieve incident and problem resolution
  • Adhere to the design, programming and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures

Job Requirements:

  • Experience in managing & troubleshooting UC & Contact Centre Solutions
  • Experience in working with CUCM, Unity Connection, Cisco IMP, Jabber, Expressways, UCCX, CMS
  • Knowledge of Cisco Telepresence (Endpoints, VCS, MCU, TMS, TCS, etc and VC endpoints (MX,DX,SX,Spark Boards,Room Kit)
  • Experience working with Cisco Voice Gateways (ISR G2 / 4K), CUBE
  • Experience working with MGCP, H.323 and SIP implementation within voice network
  • Experience in troubleshooting Voice routing and call quality issues.
  • Indepth knowledge for Advanced CUCM Dial Plan
  • Experience of 3rd part application integration with CUCM
  • Knowledge of advanced Cisco voice troubleshooting and resolution
  • Knowledge of Voice recording system (AQM/Calabrio/Verint etc)

*Shortlisted candidates will be informed.

Interested applicants please send in your updated resume to [email protected] with the subject "UC Engineer"

Jeffrey Koh Kok Ann

Registration No.: R1770345

EA License No.: 02C3423

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