[Cisco] Unified Communications Engineer
[Cisco] Unified Communications Engineer
Location Singapore Discipline Information & Communications Technology Job Reference BBBH99572_1620955835 Salary Negotiable
Consultant Name Jeffrey Koh Kok Ann Consultant Email [email protected] Consultant Contact No. 6232 8809 EA License No. 02C3423 Consultant Registration No. R1770345
- Nearest MRT: Labrador Park
- Salary will commensurate with relevant work experience
- Manage, own and co-ordinate technical resolution of incidents either remotely or onsite.
Job Scope:
- Work with vendors, clients, carriers and technical staff on maintenance, optimization, and security of Cisco Unified Communications system
- Ensuring overall technical capabilities, stability and performance. Provide direction recommendation, design and implementation for Cisco UC systems
- Identify opportunities for expanding the use, feature and functionalities of the existing system
- Stay updated with the industry trends, new product and services, security issues, and any other information related to the UC system
- Develop and maintain user guides, technical guides, project plans and any other system related documentation for respective system
- Support for 3rd party integration with the Cisco UC systems
- Liaise with vendors to achieve incident and problem resolution
- Adhere to the design, programming and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures
Job Requirements:
- Experience in managing & troubleshooting UC & Contact Centre Solutions
- Experience in working with CUCM, Unity Connection, Cisco IMP, Jabber, Expressways, UCCX, CMS
- Knowledge of Cisco Telepresence (Endpoints, VCS, MCU, TMS, TCS, etc and VC endpoints (MX,DX,SX,Spark Boards,Room Kit)
- Experience working with Cisco Voice Gateways (ISR G2 / 4K), CUBE
- Experience working with MGCP, H.323 and SIP implementation within voice network
- Experience in troubleshooting Voice routing and call quality issues.
- Indepth knowledge for Advanced CUCM Dial Plan
- Experience of 3rd part application integration with CUCM
- Knowledge of advanced Cisco voice troubleshooting and resolution
- Knowledge of Voice recording system (AQM/Calabrio/Verint etc)
*Shortlisted candidates will be informed.
Interested applicants please send in your updated resume to [email protected] with the subject "UC Engineer"
Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423
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