APPLICATION SUPPORT

AVENSYS CONSULTING PTE. LTD.

• Job Category
• Information Technology
• Job level
• Professional
• Contract type
• Full Time
• Location
• Central
• Salary
• S$5000 - S$7500

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services.

Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire an Application Support - Unix (Technology Consultant). This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job responsibilities:

• Perform Application Support in Unix, database, and prepare the fixes or coordinate with the offshore team to come up with the necessary fixes
• Coordinate with the end business users in monitoring & resolving US Business End of Day Autosys jobs issues in investment banking
• Able to deep-dive analysis on Incident resolution & user inquiries
• Need to do some programming language, code processing along with debugging skills for any production issues
• Communicate any incidents (Incident resolution, stakeholder communication, bridge management, post mortem analysis, and action items)
• User Ticket management (Backlog review, User interface, and manual prioritization)
• Being involved in Operational risk reduction programs and Change control processes
• Understand current queue of work items handed over across shifts and review criticality/priority
• Track and ensure progress on allocated queue/mentor team members where necessary
• Planned/unplanned events – Support BCP, Migration, Holiday activities
• Meetings – Represent the cluster for Scorecard reviews, Feedback trackers

Job Requirements:

• 4 to 10 years of experience.
• Ability to handle/manage incidents and effectively communicate with users, application owner, and senior stakeholders across all areas
• Knowledge of ITIL processes.
• Change management
• Incident management
• Problem management
• Application Support experience with working knowledge on Unix, database, and basic knowledge on any programming Language like JAVA/Scripting language, etc.
• Must have experience in monitoring & resolving US Business End of Day Autosys jobs in an investment banking environment
• Must have any programming language knowledge for deep-dive analysis on Incident resolution & user inquiries
• Good communication with analytical and problem-solving skills
• Ability to handle/manage incidents and effectively communicate with users, application owner, and senior stakeholders across all areas
• Knowledge of ITIL processes
• Change management
• Incident management
• Problem management
• Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries from client Managers
• Experience in a programming language, code processing along debugging skills.
• Good to have –
• 3+ years of experience in Front-office Trading support, OTC Derivative flow, Equities, Investment banking background, Client reporting, Cashflow Management, Trade Exception Resolution, and Payment system
• Understanding of capital markets and back-office operations in any investment bank
• Experience in trade processing and regulatory restrictions

WHAT’S ON OFFER ;

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Priya

Avensys Consulting Pte Ltd

EA License R1223081

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.