Customer Service Manager - Education

Location:

Singapore

Central

Work Type:

Permanent

RESPONSIBILITIES:

• Supervision daily activities of customer service and operation support team.
• Ensure customer enquiries/ needs are reviewed such that the Company can meet the requirements.
• Ensure appropriate resolution of customer complaints that all actions are implemented and verified for effectiveness.
• Resolving daily operational problems encountered by subordinates.
• Identify and initiate actions to prevent functional process and quality; provide solutions to functional problems encountered by subordinates.
• Deliver continuous improvement in supplier delivery, quality, and cost.
• Ensure accuracy of data in system including location, quantity on-hand, value etc.

REQUIREMENTS:

• Diploma holder and above.
• At least 3-5 years working experiences in customer service
• Experience in online business customer service to Korean market is a plus
• B2B Customer Service Experience is mandatory
• Ability to work under tight deadlines.
• Good personality, positive attitude and excellent verbal, written communication skills.
• Excellent problem-solving skills and diplomacy while dealing with complex issues.
• Reacts well under pressure
• Proficiency in Microsoft office
• Korean speaking is a mandatory (Need to liaise with Korean speaking counterparts and clients)

OTHER INFORMATION:

• Working Location: Central
• Good progression and bonus.
• 5 days workweek
• Basic up to S$4K (salary will commensurate according to experience & qualifications).

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: RLM) or contact our office at +65 6709 3365 / 89075798 for a confidential discussion. We regret that only shortlisted candidates will be notified.

Job Code: RLM

Email Address: [email protected]

EA License No.: 01C4394

Reference Number:

519663

Contact Details:

[email protected]

Profession:

Education > Educator