it infrastructure director (operations & business partner) in Singapore



Full time

Information Technology


May 8

it infrastructure director (operations & business partner) in Singapore

job details




information technology

job type


working hours


reference number



hoon teck tan, randstad

job description

  • Extensive interaction with global IT HQ based out of Asia
  • Decision making for IT Infra Strategy and roadmap

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Infrastructure Director (IT Operations & IT Service Manager to join their team.

About the job

Reporting directly to the global Head of Infrastructure based out of asia, Your responsibility includes:

  • Managing an Infrastructure team to ensure IT operations runs smoothly across Asia
  • Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
  • Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings
  • Managing CAPEX and OPEX
  • Establishing clear IT and Technology-related policies/guidelines and processes to safeguard data integrity and governance
  • Partnering with the business stakeholders to gather requirements and prioritize demands to drive IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation to increase productivity.

Skills and experience required

As a successful applicant, you will have at least 10 years of experience in Infrastructure (Servers and networks), Proven track record managing a team is required for this role. Candidates who has championed or initiated IT projects that focus in business change/transformation will be required for this role. Proven track record of engaging with C-level/senior stakeholders is required for this role.

Candidates with professional certification such as ITIL or equivalent will be of added advantage.

Whats on offer

You will have the opportunity to propose/champion high value IT Digital project implementation in a leading end user environment.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)


ITIL, ITSM, Service management, infrastructure,


no additional qualifications required

educational requirements

Bachelor Degree

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