it service delivery manager, data analytics in Singapore
it service delivery manager, data analytics in Singapore
job details
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
reference number
91M0155688_1619744547
contact
hoon teck tan, randstad
job description
Extensive interaction with global IT HQ based out of Asia
End to End IT exposure through collaboration with all the IT teams
About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Service Manager, Data Analytics to join their team.
About the job
Your responsibility includes:
- Handling end to end service Delivery management across data platforms to support business for APAC. This includes managing IT Incident, Problem, and change management processes across Asia
- Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
- Working with cross-functional teams and vendors to identify opportunity to improve services and preventative maintenance. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings
Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Service Delivert. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.
Experience in data analytics will be of added advantage.
Whats on offer
This is an excellent opportunity to join a leading end user environment with end to end IT exposure through collaboration with all the IT teams.
To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
skills
ITIL, ITSM, Service management, data analytics
qualification
no additional qualifications required
educational requirements
Associate Degree/Diploma
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