it service delivery manager, data analytics in Singapore

job details

location

singapore

specialism

information technology

job type

permanent

working hours

Full-Time

reference number

91M0155688_1619744547

contact

hoon teck tan, randstad

job description

Extensive interaction with global IT HQ based out of Asia

End to End IT exposure through collaboration with all the IT teams

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Service Manager, Data Analytics to join their team.

About the job

Your responsibility includes:

• Handling end to end service Delivery management across data platforms to support business for APAC. This includes managing IT Incident, Problem, and change management processes across Asia
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Working with cross-functional teams and vendors to identify opportunity to improve services and preventative maintenance. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Service Delivert. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

Experience in data analytics will be of added advantage.

Whats on offer

This is an excellent opportunity to join a leading end user environment with end to end IT exposure through collaboration with all the IT teams.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

skills

ITIL, ITSM, Service management, data analytics

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma