Application Support Analyst (JIRA/Power BI) | Bank | Contract

Job Reference BBBH99025_1619435173

Salary Negotiable

Responsibilities:

• Understand the key concepts and methods of support functions within the Company.
• Understand the scope of support within the department who works on Application, Process, and Innovation.
• Control and maintain healthy environment for the applications within scope.
• Provide Level 1 and Level 2 application support with good quality of service and response.
• Be in the forefront of communications and having good relationship with customers and any stakeholder involved.

Requirements:

• Degree in Information Technology or Computer Science, or any related field.
• Minimum of 5 years of experience application or technical support
• Hands on experience in any of the following technologies - SQL scripting (SQL Server or Oracle), JIRA platform or Microsoft Power BI.
• Prior experience in issues or root cause analysis, managing incidents, requests, and problems resolutions.
• Knowledge in IT production environment and deployment process.
• Experience in Test Management solutions like HP ALM / HPE UFT (Unified Functional Testing) and new emerging tools like JIRA XRAY, Selenium, Citrus, Cypress etc.
• Knowledge in DevOps Tools, ITSM/ITAM processes, Windows, or Unix scripting language.
• Familiarity in application development life cycle

Lalog Charmane Castillo | EA License No. 02C3423 | Personnel Registration No. R1767650