Application Support Analyst (JIRA/Power BI) | Bank | Contract

Manpower Staffing Services (S) Pte Ltd

Singapore

Contract

Banking

Apr 27

Application Support Analyst (JIRA/Power BI) | Bank | Contract

Job Reference BBBH99025_1619435173

Salary Negotiable


Responsibilities:

  • Understand the key concepts and methods of support functions within the Company.
  • Understand the scope of support within the department who works on Application, Process, and Innovation.
  • Control and maintain healthy environment for the applications within scope.
  • Provide Level 1 and Level 2 application support with good quality of service and response.
  • Be in the forefront of communications and having good relationship with customers and any stakeholder involved.


Requirements:

  • Degree in Information Technology or Computer Science, or any related field.
  • Minimum of 5 years of experience application or technical support
  • Hands on experience in any of the following technologies - SQL scripting (SQL Server or Oracle), JIRA platform or Microsoft Power BI.
  • Prior experience in issues or root cause analysis, managing incidents, requests, and problems resolutions.
  • Knowledge in IT production environment and deployment process.
  • Experience in Test Management solutions like HP ALM / HPE UFT (Unified Functional Testing) and new emerging tools like JIRA XRAY, Selenium, Citrus, Cypress etc.
  • Knowledge in DevOps Tools, ITSM/ITAM processes, Windows, or Unix scripting language.
  • Familiarity in application development life cycle


Lalog Charmane Castillo | EA License No. 02C3423 | Personnel Registration No. R1767650

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