senior it support analyst (private equity/investments) in Singapore

job details

location

singapore

specialism

information technology

job type

permanent

working hours

Full-Time

salary

S$ 8,000 - S$ 10,000 per month

experience

5 years

reference number

91M0153971_1616752150

contact

melissa low, randstad

job description

• Global Investment Firm (Private Equity)
• Senior IT Support Analyst - VIP Support - Permanent role
• Windows, MacOS and iOS (JAMF)
• Experience in any of these: G-Suite, Slack, Dropbox, Salesforce, Zoom, Okta and Zendesk.

about the company

Our prestigious client is a major global Investment firm (Private Equity).

We are hiring a Senior IT Support Analyst to provide VIP support for their Singapore office.

This is a permanent position working in a Global Tech team.

Currently, the tech environment is predominantly cloud based with modern tools like: G-Suite, Slack, Dropbox, Salesforce, Zoom, Okta and Zendesk.

about the job

In this role, you will work as an individual contributor working in a global tech team.

• Act as the first point of contact for all user support related queries for all technical inquiries for the firms Global Investments team
• Manage and perform installations, configurations and provide technical support for all business tools, Investment Applications and solutions
• Software and hardware administration such as account setup, user on- and off boarding, computer- and device management
• Responsible for and provide technical support for daily system operations activities, application support and network maintenance
• Regularly meet with the business heads and IT management to review metrics
• Identify and suggest improvements to continually increase the effectiveness of the Enterprise IT ServiceDesk
• Manage IT vendors and key senior stakeholders in the company

This is a permanent position with an attractive bonus structure.

skills and experience required

To succeed in this position, you will need:

• Min 5-7 years of relevant experience in end user IT Support (VIP support)
• Strong knowledge of Windows, MacOS and iOS
• Experience in any of these: G-Suite, Slack, Dropbox, Salesforce, Zoom, Okta and Zendesk.
• Experience in JAMF for Apple
• Experience in Office 365, Active Directory
• Experienced in IT projects involving office relocations and expansions
• Polished individual who goes the extra mile for the end-users, always looking to improve processes proactively
• Ideally comfortable working in an IC role - ability to lead, to be groomed as a manager in future
• Experience working in Investments/Private Equity/Financial services/Banking is a plus

To apply online please use the 'apply' function

(EA: 94C3609/ R1109259)

skills

it support, desktop support, it engineer, it specialist, it engineer, vip, vvip, mac, apple, mac OS, bank, banking, financial, jamf, zendesk, slack, g suite, okta, infrastructure, support, Dropbox, Salesforce, Zoom, cloud, technologies

qualification

Min 5-7 years of relevant experience in end user IT Support

Strong knowledge of Windows, MacOS and iOS

Experience in any of these: G-Suite, Slack, Dropbox, Salesforce, Zoom, Okta, Zendesk

educational requirements

Bachelor Degree