customer service representative (night shift) in Singapore

job details

location

singapore

specialism

corporate & legal support

job type

permanent

working hours

Full-Time

salary

S$ 2,800 - S$ 3,000 per month

reference number

91M0154530_1616736735

contact

carmen tan, randstad

job description

About the company

My client is an end-to-end provider of Customer Relationship Management (CRM) and Loyalty services. They are a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They offer travel benefits, a flexible and comfortable working environment, and a diverse and friendly working culture. If you are a customer service driven individual who is keen to learn and grow in a fast-paced environment, apply now.

About the job

As Customer Service Representative, you will be expected to be driven by the ultimate objective of achieving outstanding customer satisfaction. Your job responsibilities would include, attending to customer enquiries via phone and email, handling customer escalations with tact, building sustainable relationships to enhance customer retention and providing general administrative support to the customer service team when required.

About the manager/team

You will be working in a team of more than 10 Customer Service Representatives and report directly to the Senior APAC manager. This role requires you to work night shifts, on a 5-day work week basis.

Skills and experience required

The incumbent should be tertiary-educated with minimum 2 years of experience working in a call centre. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English, so as to build sustainable relationships with your customers. This role is well-suited for individuals who are enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated, able to work unsupervised, and possess a positive attitude. Prior experience in the airline, hotel or loyalty/ rewards industries would be advantageous.

To apply online please use the 'apply' function

(EA: 94C3609/ R2196577 )

skills

customer service, call centre executive

qualification

The incumbent should be tertiary-educated with minimum 2 years of experience working in a call centre.

educational requirements

Associate Degree/Diploma