application support (ecommerce/web) in Singapore

job details

location

singapore

specialism

information technology

job type

permanent

working hours

Full-Time

salary

S$ 5,000 - S$ 6,000 per month

experience

3 years

reference number

91M0155440_1619170337

contact

eleen chong yee ling, randstad

job description

about the company

Our client is the world largest manufacturer of consumer products in its industry with their headquarter based in US. They are currently operating in 22 countries and employ more than 60,000 employees around the world.

about the job

Your role involves, but will not be limited to the following responsibilities:

• Triage, quantify, and prioritize production issues to ensure timely resolution and minimal business impact.
• Actively participate in incident management and root cause analysis for all major incidents.
• Provide consistent and timely communication to stakeholders across all levels of the company.
• Provide real-time support for development, test and production systems in a 24x7 “always on” environment. Participate in an on-call rotation as needed.
• Monitor performance of both on-premises and cloud systems using a variety of dashboards and tools.
• Partner with engineering teams and peers to continually evolve the monitoring platform.
• Perform advanced diagnostics and troubleshooting of issues affecting both back-end and front-end services by analyzing logs, executing queries, and utilizing developer tools.

skills and experience required

As a successful applicant, you will have:

• 3 or more years of IT experience (operations, application support, development)
• 2 years supporting eCommerce platforms (Websphere, Hybris, ATG, Magento, etc.)
• Previous application and network performance management (APM & NPM) experience using New Relic, Solarwinds, Nagios, OpenNMS, Catchpoint, etc.
• Intermediate database skills, particularly MySQL, Mongo, and MS-SQL/T-SQL; experience with data extraction using MySQL Workbench, SSMS, DbVisualizer, command line, etc.
• Knowledge of Python and shell scripting a plus

To apply online please use the 'apply' function, alternatively you may contact Eleen CHONG at 6510 3658.

(EA: 94C3609/ R1982403 )

skills

Application Support, eCommerce, Hybris, Websphere

qualification

no additional qualifications required

educational requirements

Bachelor Degree