IT Sales Support Engineer [Coding/ US Tech MNC/ UP 5.3k]

Adecco Personnel Pte Ltd.


Full time

Information Technology

Apr 23

IT Sales Support Engineer [Coding/ US Tech MNC/ UP 5.3k]

Sales Support Engineer in the field of Ad Tech/mobile apps

A leading technology company

The Opportunity

  • Adecco is partnering our client, a leading technology company
  • We are looking for an experienced Sales Support Engineer in the field of Ad Tech/mobile apps .
  • Office Location: Central-West

The Talent

  • Bachelor's degree.
  • Ability to speak and write in Chinese fluently is required to deal with native stakeholders from Greater China Market
  • Ability to communicate technical concepts clearly and effectively
  • Love troubleshooting challenging coding issues
  • Mobile app development experience (iOS, Android) a huge plus
  • Technical support experience (Software, tech, consulting) a huge plus
  • Candidates who are able to start within short notice/immediately available will be preferred

The Job

  • Support the Sales Account Managers with their technical & product challenges through reactive cases by addressing technical questions, troubleshooting issues, and escalating bugs (related to ad monetization solutions).
  • Analyze and categorize ticket volume to understand root issues.
  • Create collateral training material, self-service tools and processes to reduce ticket volume and scale this globally.
  • Put in place sustainable workflows to maintain reduced ticket volume.
  • Plays a key role in supporting large third-party developers and Publishers in the Greater China market

Next Steps

  • Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
  • Simply click on 'Apply here' to drop your resume and contact us to follow-up or send your resume to [email protected]!
  • All shortlisted candidates will be contacted.

Jason Lew Hong Kang

EA Licence Number: 91C2918

Personnel Registration Number: R1876435

Adecco is acting as an Employment Business in relation to this vacancy.

The Adecco Group is an Equal Opportunities Employer.

Reference number JN -042021-56850_161902268890417

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