IT Sales Support Engineer [Coding/ US Tech MNC/ UP 5.3k]
IT Sales Support Engineer [Coding/ US Tech MNC/ UP 5.3k]
Sales Support Engineer in the field of Ad Tech/mobile apps
A leading technology company
The Opportunity
- Adecco is partnering our client, a leading technology company
- We are looking for an experienced Sales Support Engineer in the field of Ad Tech/mobile apps .
- Office Location: Central-West
The Talent
- Bachelor's degree.
- Ability to speak and write in Chinese fluently is required to deal with native stakeholders from Greater China Market
- Ability to communicate technical concepts clearly and effectively
- Love troubleshooting challenging coding issues
- Mobile app development experience (iOS, Android) a huge plus
- Technical support experience (Software, tech, consulting) a huge plus
- Candidates who are able to start within short notice/immediately available will be preferred
The Job
- Support the Sales Account Managers with their technical & product challenges through reactive cases by addressing technical questions, troubleshooting issues, and escalating bugs (related to ad monetization solutions).
- Analyze and categorize ticket volume to understand root issues.
- Create collateral training material, self-service tools and processes to reduce ticket volume and scale this globally.
- Put in place sustainable workflows to maintain reduced ticket volume.
- Plays a key role in supporting large third-party developers and Publishers in the Greater China market
Next Steps
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Simply click on 'Apply here' to drop your resume and contact us to follow-up or send your resume to [email protected]!
- All shortlisted candidates will be contacted.
Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435
Adecco is acting as an Employment Business in relation to this vacancy.
The Adecco Group is an Equal Opportunities Employer.
Reference number JN -042021-56850_161902268890417
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