Project Coordinator [IT Customer Support/ US Tech MNC/ UP 3.4k]

Data Center Operations Coordinator (Customer Support)

A top technology company

THE OPPORTUNITY

• We are representing our client, a top technology company
• We are looking for an experienced Data Center Operations Coordinator (Customer Support)
• Location: West

THE TALENT

• Preferably 2-3 years of experience in customer support/data center ops
• Strong organizational, project management, analysis, and communication skills.
• Ability to understand technical subjects and emerging technologies
• Experience triaging customer requests and ensuring timely responses.

THE JOB

Summary

• Nature of the role is to drive customer support.
• You will be handling ticket resolution across the Globe
• Day-to-day customer support - answering enquiries (analyzing trends etc. - too many people facing the same technical difficulty)
• You will be dealing with Internal customers

Responsibilities:

• Run cross-functional meetings, identifying action items and driving to successful completion.
• Build positive relationships and trust over time through strong on-time delivery of projects, high quality, continuous innovation, and by exceeding expectations.
• Analyze data using logic and reason to make sound decisions/recommendations.
• Develop and prepare project documentation, improve processes, maintain web pages and track reports to communicate details of project

NEXT STEP

• Send your updated CV to [email protected]
• Email Topic: Apply Data Center Ops Support
• Shortlisted candidates will be contacted in soonest time

Jason Lew Hong Kang

EA Licence Number: 91C2918

Personnel Registration Number: R1876435

Adecco is acting as an Employment Business in relation to this vacancy.

The Adecco Group is an Equal Opportunities Employer.

Reference number JN -042021-56846_161901392608315