Team Lead (Cust. Service, Project Management) / Full-time

Adecco Personnel Pte Ltd.

Singapore

Full time

Customer Service

Apr 21

Team Lead (Cust. Service, Project Management) / Full-time

  • Full time position!
  • Fun working place!
  • Progression available!

Customer Service Leader in operation function/managing on ground staffs & project management.

For more than 35 years, Adecco provides a comprehensive array of HR solutions and consulting services which includes mid to staff level talent acquisition, contract recruitment, outsourcing, field sales and marketing as well as payroll services. Our expertise includes accounting & finance, admin & secretarial, banking, digital & eCommerce, education & legal, engineering, events, healthcare & life sciences, human resources, information technology, retail, sales & marketing and supply chain & logistics.

[Associates Management]

· Conduct performance review

· Execute associates' engagement, retention and welfare activities

· Respond and manage associates' queries

[Client Management]

· Support in development and execution of client business plan

· Relationship building with key stakeholders

[Operations Management]

· Operational point of contact

· Deployment / Morning calls

· Manage manpower planning

· On boarding / Off boarding

· Monitor and ensure delivery of services to scope

· Manage out of scope requests and situations

· On-site presence (schedule / unscheduled) as and when appropriate

· Facilitate instant and accurate exchange and transfer of information with clients and associates

· Attend to clients' queries / issues that may arise and drive optimum solutions

· Manage escalations

· Relieving on-site associates as per assigned

· Assist to identify improvement and enhancement of current work processes, policies and plans, etc.

· Assist in tabulating statistics management reports (incentive scorecards)

[On-Site Concierge, Front Desk & Administrative Duties]

· Call Management

· Visitor Management

· Mail & Courier Management

· Meeting Rooms Management

· Office Supplies Requisition

· Facilities Coordination

Other ad-hoc administrative duties as assigned


** Interested individuals, please click APPLY button. Alternatively, may WhatsApp with code 'BBCSOLEAD to wa.me/6593388173 (Winson).

EA License No: 91C2918

EA Personnel No: R1441973

EA Personnel Name: Chng Wei Liang, Winson

Winson Chng Wei Liang

Direct Line: +65 8218 4091

EA License No: 91C2918

Personnel Registration Number: R1441973

Adecco is acting as an Employment Business in relation to this vacancy.

The Adecco Group is an Equal Opportunities Employer.

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