Key Account Manager

DHL

Singapore

Full time

Corporate Finance

Apr 20

Key Account Manager

Singapore, , Singapore

Global Forwarding Freight

65139

Job Description

  • Manages relationship of a defined number of key customers and prospects in a particular sector(s)
  • Ensures that key account activities are aligned with global/ regional sector strategy
  • Delivers the portfolio GP and volume growth targets by maintaining a healthy pipeline, good contractual performance and proactive business development
  • Collects relevant customer information for the RFI/RFP/RFQ win plan
  • Prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA and SOP)
  • Coordinates with CRM on account planning, customer enquiries, business reviews etc.
  • Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
  • Consults CRMs and Sector Heads on potential solutions and best practices


Job Requirements

  • Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
  • Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
  • Good understanding of sector trends in the freight forwarding industry
  • Able to identify customer needs by gathering information and building long-term relationships through value creation
  • Well developed communication and presentation skills
  • Diploma/ degree with more than 5 years of relevant working experience in a MNC environment


**Only shortlisted applicants will be contacted**

Facts and Figures

Business Unit

  • DHL Global Forwarding (Singapore) Pte. Ltd.

Employment Type

  • Permanent Full-Time


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