Key Account Manager

Singapore, , Singapore

Global Forwarding Freight

65139

Job Description

• Manages relationship of a defined number of key customers and prospects in a particular sector(s)
• Ensures that key account activities are aligned with global/ regional sector strategy
• Delivers the portfolio GP and volume growth targets by maintaining a healthy pipeline, good contractual performance and proactive business development
• Collects relevant customer information for the RFI/RFP/RFQ win plan
• Prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA and SOP)
• Coordinates with CRM on account planning, customer enquiries, business reviews etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
• Consults CRMs and Sector Heads on potential solutions and best practices

Job Requirements

• Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Diploma/ degree with more than 5 years of relevant working experience in a MNC environment

**Only shortlisted applicants will be contacted**

Facts and Figures

Business Unit

• DHL Global Forwarding (Singapore) Pte. Ltd.

Employment Type

• Permanent Full-Time