Key Account Manager
Key Account Manager
Singapore, , Singapore
Global Forwarding Freight
65139
Job Description
- Manages relationship of a defined number of key customers and prospects in a particular sector(s)
- Ensures that key account activities are aligned with global/ regional sector strategy
- Delivers the portfolio GP and volume growth targets by maintaining a healthy pipeline, good contractual performance and proactive business development
- Collects relevant customer information for the RFI/RFP/RFQ win plan
- Prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA and SOP)
- Coordinates with CRM on account planning, customer enquiries, business reviews etc.
- Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
- Consults CRMs and Sector Heads on potential solutions and best practices
Job Requirements
- Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
- Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
- Good understanding of sector trends in the freight forwarding industry
- Able to identify customer needs by gathering information and building long-term relationships through value creation
- Well developed communication and presentation skills
- Diploma/ degree with more than 5 years of relevant working experience in a MNC environment
**Only shortlisted applicants will be contacted**
Facts and Figures
Business Unit
- DHL Global Forwarding (Singapore) Pte. Ltd.
Employment Type
- Permanent Full-Time
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