Program Assistant Manager

Singapore, , Singapore

Global Forwarding Freight

65854

Job Description

• Acts as country operation lead (aftersales) for allocated customers
• Ensures that customer specific KPIs/ service agreements are fulfilled and customer SOP are adhered to
• Provides performance reporting including business review decks
• Maintains communication with internal/ external/ third parties to meet customer expectation
• Provides proactive problem resolution and corrective actions to ensure excellence in service
• Handles escalation or escalate further, if required, drives service recovery
• Engages with responsible functions to design process improvements as needed
• Identifies with customer needs, collaborates with appropriate stakeholders
• Leads customer operational meetings/ business reviews and develops sustainable relationships with key customer

Job Requirements

• Degree
• At least 3-5 years of relevant customer program management experience in freight forwarding industry
• Knowledgeable in freight forwarding business
• Good communication and interpersonal skills, written and presentation skills
• Strong analytical, data analysis and problem solving skills
• Proficient in MS Excel, Powerpoint
• Proven project management skills
• Self-directed and proactive working style

**Only shortlisted applicants will be contacted**

Facts and Figures

Working Hours

• 42.5

Business Unit

• DHL Global Forwarding (Singapore) Pte. Ltd.

Employment Type

• Permanent Full-Time