Program Assistant Manager
Program Assistant Manager
Singapore, , Singapore
Global Forwarding Freight
65854
Job Description
- Acts as country operation lead (aftersales) for allocated customers
- Ensures that customer specific KPIs/ service agreements are fulfilled and customer SOP are adhered to
- Provides performance reporting including business review decks
- Maintains communication with internal/ external/ third parties to meet customer expectation
- Provides proactive problem resolution and corrective actions to ensure excellence in service
- Handles escalation or escalate further, if required, drives service recovery
- Engages with responsible functions to design process improvements as needed
- Identifies with customer needs, collaborates with appropriate stakeholders
- Leads customer operational meetings/ business reviews and develops sustainable relationships with key customer
Job Requirements
- Degree
- At least 3-5 years of relevant customer program management experience in freight forwarding industry
- Knowledgeable in freight forwarding business
- Good communication and interpersonal skills, written and presentation skills
- Strong analytical, data analysis and problem solving skills
- Proficient in MS Excel, Powerpoint
- Proven project management skills
- Self-directed and proactive working style
**Only shortlisted applicants will be contacted**
Facts and Figures
Working Hours
- 42.5
Business Unit
- DHL Global Forwarding (Singapore) Pte. Ltd.
Employment Type
- Permanent Full-Time
{{notification.msg}}