Team Lead (XSC)
Team Lead (XSC)
The role will require the incumbent to proactively track performance data, motivate and engage team members through effective communication and regular monitoring / support to achieve targets and objectives. Support and assist the supervisor to drive service centre performance and operational deliverables.
•Assist supervisor in the day to day operations activities in relation to the shift and process requirements. This covers pickup and delivery, warehouse terminal handling, mobile service points and any other associated operational activities.
•Monitor shipment flow and processing through DHL's proprietary systems, take proactive actions to ensure service delivery.
•Assist in ensuring operational practices and procedures are adhered to and carried out effectively.
•Supervise, motivate and engage your respective team members (including FTEs, SPs/SPAs and subcontractors) to deliver operations excellence through quality performance and continuous improvement.
•Regular and timely information to be shared to respective team members on in mass briefings, advising on any change in process and ensuring compliance.
•Conduct Performance Dialogues (PD) and relevant training sessions to ensure that standards are kept high within the service centre.
•Enforce grooming standards in accordance with DHL's guidelines and ensure that staff maintains a professional image to both internal and external customers.
•Assist in ensuring maintenance requirements of facility, vehicles, equipment and infrastructure, are carried out in accordance with regional guidelines and company's branding requirements.
•Provide backup for absences / peaks in the service centre.
•Provide assistance to Country Security Team during investigations and raising reports via Security Incidents Database (SID).
•Advocate the importance of workplace safety, encouraging safe work practices and environment.
•Understand and observe ISO, GSOP and Operation process requirements and participate in relevant audits and improvement initiatives.
•Assist supervisor to ensure effective and proactive manpower planning required to deliver on operations deliverables.
•Ensure that all customer feedback / enquiries are attended to.
•Participate in all Country and / or Function's project initiatives to drive continuous improvements and efficiencies.
•Assist in route re-structuring on a regular basis in order to optimize route productivity.
Pickup and Delivery Activities
•Ensure that couriers attend to customers' need at all times in a professional manner through regular check ride in accordance to GSOP requirements.
•Ensure that shipments are delivered in accordance to processes and Right Day Delivery control tables, meeting delivery expectations.
•Assist in ensuring that customers' and internal stakeholders' feedback / queries are attended to.
•Ensure that all sub-contractors are taking appropriate shipment load as per agreed. Relevant contractors to take correct shipment categories for PU and delivery with cost and efficiency in mind.
•To evaluate between the use of contractor or internal resource by looking into shipment information alert available balancing customer need and cost.
Warehouse & Terminal Handling Activities
•Ensure accurate sorting and optimum loading of all inbound and outbound shipments.
•Regularly review operations flow in warehouse, ensuring proper maintenance, 5S and safety requirements are fulfilled.
Mobile Service Point Activities
•Ensure that all mobile service vehicle locations are safe and secure for both staff and shipment
•Regular checks at the MSV locations to ensure that shipments are processed in accordance to operational and security requirements.
•3 - 5 years relevant warehouse or express logistics experience
•Wide exposure to Operation systems and processes
•GCE 'N' or 'O' levels preferred
•Good communication in English
•Forklift and Class 3 driving license for Terminal Handling and Pickup and Delivery / MSV roles respectively
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