customer care director apac in Singapore

job details

location

singapore

specialism

corporate & legal support

job type

permanent

working hours

Full-Time

experience

5 years

reference number

91M0154292_1616144738

contact

martin hill, randstad

job description

about the company

A market leading US MNC is currently recruiting for a Director or Customer Care to lead projects to improve customer care across the APAC region.

about the job

• Project manage programmes to improve customer care across the APAC region leading different project work streams in Partner excellence, Service Marketing & Communications, Data Analytics, Training, Quality & Compliance and logistics.
• Partner with Regional leads and stakeholders to ensure customer experience within the region meets customer expectations
• Responsible for the reporting and analysis of the APAC targets including forecast planning analysis.
• Lead on data analysis and monitor of APAC KPI metrics for all identified business activities
• Manage and develop the APAC training strategy and training programs for APAC Customer Care
• Manage and Foster growth opportunities via service sales, Warranty and contract renewals and identifying new business development opportunities in conjunction with marketing team
• Accountable for KPI’s and initiatives to enhance business performance
• Lead the building out of channel partner enablement processes.

about the manager/team

Reporting to the Senior Director and Managing a team of 5

skills and experience required

The successful candidate will be degree educated with 10+ years experience in customer care with previous experience of leading post sales customer service. You will ideally have previous experience managing a P&L and driving change management initiatives in a matrix reporting environment. With excellent communication skills and the ability to influence at all levels of the business.

To apply online please use the 'apply' function, alternatively you may contact Martin

(EA: 94C3609/ R1107905 )

skills

Customer Service, Customer Care

qualification

Degree

educational requirements

Bachelor Degree