Service Engineer - Engineering
Service Engineer - Engineering
Location:
Singapore
Central
Work Type:
Permanent
Salary:
$3000 to $3500
Job Responsibilities:
• Understand the fundamentals of Ion Implant and PVD processes in highly Automated Vacuum Systems
• Independently install, commission and troubleshoot Intevac’s Ion Implant and Sputtering equipment including retrofit and upgrade at customer site.
• Studies blueprints, schematics, manuals, and other specifications to develop procedures or Best Known Method. Provide System level training to customer or junior engineers as required.
• Consults with engineering team to resolve unusual problems in system operation and maintenance. To advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• Serves as customer contact on technical and service related problems. Lead both internal and external meetings on issues and escalation process.
• Regional travel to US, EU and Asia is required based on business needs to support installations and system upgrade at our various customer’s sites.
• Be responsible for site warranty spare management and follow up with timely RMA process and logistic tracking interfacing between customer and HQ.
Requirements:
• Experience in installing and maintaining high vacuum Implant/PVD systems in a cleanroom environment.
• Customer satisfaction oriented.
• Excellent troubleshooting capabilities
• University degree in Engineering, Materials Science or Physics with minimum 5 years experienced
• Diploma holders with more than 5 years experienced
• A clear systematic & analytical thinker, who is process orientated and possesses a structured approach to problem solving.
• Dynamic, self-disciplined and highly motivated yet flexible and capable of working under pressure.
• Strong communication and negotiation skills with excellent interpersonal skills
• Ability to handle/manage customer escalation process
• PLC experience is an added advantage
Reference Number:
477419
Contact Details:
Mahesvaran
Profession:
Engineering > Mechanical
Company:
Capita Pte Ltd
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