Service Engineer - Engineering

Location:

Singapore

Central

Work Type:

Permanent

Salary: 

$3000 to $3500

Job Responsibilities:

• Understand the fundamentals of Ion Implant and PVD processes in highly Automated Vacuum Systems

• Independently install, commission and troubleshoot Intevac’s Ion Implant and Sputtering equipment including retrofit and upgrade at customer site.

• Studies blueprints, schematics, manuals, and other specifications to develop procedures or Best Known Method. Provide System level training to customer or junior engineers as required.

• Consults with engineering team to resolve unusual problems in system operation and maintenance. To advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

• Serves as customer contact on technical and service related problems. Lead both internal and external meetings on issues and escalation process.

• Regional travel to US, EU and Asia is required based on business needs to support installations and system upgrade at our various customer’s sites.

• Be responsible for site warranty spare management and follow up with timely RMA process and logistic tracking interfacing between customer and HQ.

Requirements:

• Experience in installing and maintaining high vacuum Implant/PVD systems in a cleanroom environment.

• Customer satisfaction oriented.

• Excellent troubleshooting capabilities

• University degree in Engineering, Materials Science or Physics with minimum 5 years experienced

• Diploma holders with more than 5 years experienced

• A clear systematic & analytical thinker, who is process orientated and possesses a structured approach to problem solving.

• Dynamic, self-disciplined and highly motivated yet flexible and capable of working under pressure.

• Strong communication and negotiation skills with excellent interpersonal skills

• Ability to handle/manage customer escalation process

• PLC experience is an added advantage

Reference Number:

477419

Contact Details:

Mahesvaran

Profession:

Engineering > Mechanical

Company:

Capita Pte Ltd