Job Responsibilities:

• End User Computing (EUC).
• Provide day-to-day EUC support to local/sites - own and serve as Point-Of-Contact (POC) for user using helpdesk ticketing system, email and deskside for support, break fixes and ensure timely assignment and resolution of ticket.
• Liaise between different stakeholders to ensure smooth operations, support and delivery of IT services.
• IT Application and System, Telephony and Cloud Services.
• Maintain and administrate local/site office corporate IT application, and system, telephony solutions, Public cloud services (IAAS/SAAS) and others.
• Perform daily and regular preventive maintenance, monitor and report on office corporate IT application, and system, telephony solutions, Public cloud services (IAAS/SAAS) health to ensure smooth service delivery and BAU and provide oversight on EUC support.
• Support, troubleshoot and resolve level 1-2 technical level issues with workaround and escalate to vendor or OEM/Principal IT vendor for support and resolution for corporate IT application and system, telephony and related technology.
• IAM – User & System account and access management.
• Perform Backup and Recovery and assist in ITDR/BCP.
• Conduct onboarding, workshop and awareness training for EUC for corporate IT service catalog.
• IT General Administration
• Manage local/site IT hardware equipment and software assets.
• Manage IT procurement and services for hardware equipment, software, services and subscriptions for EUC and Corporate systems.
• Create, maintain, update and improve OSS and EUC process, procedure and work instruction, user-guide, and technical documentation.
• Provide support for internal and external audit, compliance, governance, QMS, ITSM, and related work.

Job Requirements:

• Diploma or Degree in IT or equivalent.
• 2 or more years of relevant working experience. 
• Hands on administration experience in supporting and maintaining IT corporate IT application system and solutions. 
• Experience in managing and support Linux OS would be a desirable.
• Experience in SAP basis support and administration would be desirable.
• Good knowledge of common EUC Software application such as MS Office Suite, Outlook, o365 Application such as Email, SharePoint, OneDrive, SkypeForBusiness, Team and Endpoint Protection (EPP)/Endpoint Detection & Response (EDR) and Middleware technologies.
• Knowledge on Microsoft Active Directory Domain, and File & Print services and various Microsoft centric services and workings.
• Knowledge in Server hardware and IT Infrastructure and network equipment (Setup/Install/Configure/Troubleshooting/Maintenance).
• Knowledge of Microsoft Operation Systems (Windows 10, Server 2012/2016/2019) and legacy OSes (Windows 7/XP, Server 2003/2008).
• Knowledge on DMBS like MSSQL, preferably with basic database administration hands-on.
• Knowledge of Backup and Recovery. Hands on knowledge on enterprise backup solutions like Veeam, Veritas Solutions Suites.
• Knowledge on virtualization such as VMware, MS-Hyper-V and related technology.
• Knowledge and hands-on with broad understanding of IT infrastructure technology (server, network, telephony, others).
• Knowledge of common networking protocols and services like SMB, DHCP, DNS, SFTP/FTP, File & Print, VPN.
• Good analytical problem solving skills with an innovative approach in providing solutions.
• Good communication skills, both written and verbal.
• Competent at documenting standard/ applications operating procedures, process and work instruction.
• Flexibility to extended hours or modified schedule to support planned activities or emergency situations and be on rotation standby on-call support.
• Ability to balance day-to-day operations with administrative tasks.

Additional Information

Career Level

Junior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

Computer/Information Technology, IT-Network/Sys/DB Admin

Company Overview

Teckwah, a dynamic Group of leading Companies has exciting career opportunities for committed and high-calibre individuals.

• Teckwah Industrial Corporation Pte Ltd
• Teckwah Value Chain Pte Ltd
• Teckwah Logistics Pte Ltd

Additional Company Information

Registration No.

197201105E

Company Size

201 - 500 Employees

Average Processing Time

19 days

Industry

Others

Benefits & Others

Dental, Education support, Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts)

Specific Location

Tai Seng