Service Management Support Engineer

Accenture Pte Ltd

Singapore Remote

Full time

Engineering

Apr 2

Service Management Support Engineer

Accenture Pte Ltd

Singapore

0-2 Years

$42000-78000

Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .


Top 3 MUST have skills:

  • (Mandatory) Solid understanding of SDLC
  • (Mandatory) Knowledge of Change Management
  • (Mandatory) Knowledge of Release & Deployment Management
  1. Play the role of a Service Management team member actively
  2. Manage the day to day tasks in Service Management domain (Service Request, Change & Release Management)
  3. Manage end to end process for the service request
  4. Work with both client and internal teams to confirm the scope for the request, oversees the implementation and obtain closure from client.
  5. Prepare SoW for new service request to get client approvals.
  6. Run the internal CAB and ensure the change is presentable for the client
  7. Prepare for the client CABs/forums and represent Accenture
  8. Work with the support team to ensure proper change/SR implementation
  9. Managing the deployment/migration requests for the managed environments (i.e. testing and Production etc.)
  10. Perform code migrations to managed environment.
  11. Preparing the daily, weekly, and monthly status report
  12. Provide regular status report on assigned tasks to supervisor.
  13. Ensure that the necessary documentations are updated and reviewed timely.

Good to have Skills

Experience in one or more of the below:

o ITSM Change Management

o Release Management

o Service Request Management

o Software Configuration Management

o Scripting/Automation

· Experience in UNIX and Windows based environment

Skill with one or more scripting skills like Excel macro, Batch, etc. and has a passion for automation to improve efficiency for self/team.


OTHER FEATURES OF THE JOB:

· The role provides a good exposure to both technical and non-technical aspects of the service delivery.

· Good exposure working with client directly

· The role also exposes you to both application and infrastructure aspects of service delivery.

Job Details

  • Industry: Other
  • Function: IT
  • Role: Other Software/Hardware/EDP
  • Skills:

Change

It Service Delivery

Professional Services

Change Mgmt

Project Management

Tender

Intelligent

SDLC methodology

Capability

strategy consulting


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